Skip to main content
hamburger menu Created with Sketch.
Veeva Support EU Holiday: Mar 15th - Limited staff, please plan accordingly

Search the Knowledge Base

Why Does a Source Subscription Return Duplicate Custom Key Errors if Reject Duplicate Keys from Data Load is Turned Off in Veeva Network?

  • Updated

Question:

The Reject Duplicate Keys from Data Load feature is turned off in General Settings, allowing Custom Keys to be created through a Data Load. However, the Source Subscription job still returns Duplicate Custom Key errors in the Job Error Log.  Why is this?

 Duplicate_Custom_Key.PNG

Answer:

This is working as designed. The Reject Duplicate Keys from Data Load setting allows duplicate Custom Keys to be loaded only in the same Source Subscription job. Loading duplicate Custom Keys with different jobs is not possible even if this feature is turned off. If a Custom Key needs to be loaded to another record, the original Custom Key must be inactivated first.

Related Documentation:

Network Help Documentation: Rejecting records with duplicate custom keys

Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.

Thank you

Powered by Zendesk