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Call Conflict Status Icon is Not Actionable on CRM for iPad

  • Updated

Overview:

A user raises conflicting Calls on CRM for iPad. Call Conflict Status icon displays on the Calls:

call_conflict.png

 If the customer clicks on the Call Conflict Status icon, it is not actionable.

Root Cause:

This is expected behavior. Call Conflict Status icon is only actionable Online. (It opens the Calendar of the Account.

Solution:

On CRM for iPad, the Call Conflict Status icon displays only to inform the user about conflicting Calls. It is not actionable.

Related Documentation:

CRM Help Documentation: Displaying Call Conflict Warning

 

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