Why are notification emails not being sent when a Survey is published using the Multichannel (MC) Engine?
This is working as designed. Notification emails are not sent to the publisher when the MC Engine is used for publishing.
To verify whether Survey publishing is being handled by the MC Engine, check the Survey Publish Apex setting in Veeva Settings and confirm that the Survey Publish Apex is set to 1.
CRM Help Documentation: Publishing a Survey
Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.