Overview:
The value Swipe_vod is added to the Disable_Action_vod field but users can still swipe Presentation Slides.
Root Cause:
There are two reasons why this issue occurs:
- Field-Level-Security (FLS) Read permission is missing on the Disable_Action_vod field.
- Disable_Action_vod field is not added to the layout.
Solution:
To enable Profile Permission, do the following:
- Navigate to: Setup --> Manage Users --> Profiles.
- Select the Profile Name that is affected.
- Scroll to Field Level Security --> Custom Field-Level Security.
- Click on View next to Key Message.
- Provide Read access for Disable Action.
- Select Save.
- Clear the Veeva cache.
To add the field on the layout, do the following:
- Navigate to: Setup --> Create --> Objects.
- Scroll to Key Message.
- Click on Edit next to Page Layout Name.
- On the Field section, search for Disable Action.
- Drop-down to the Layout and Save.
- Clear the Veeva cache.
Related Documentation:
CRM Help Documentation: Advanced Player Configuration
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