Overview:

Geo Subdivision values are not downloaded for a specific Veeva OpenData Subscription, even though it is enabled. Without this, Brick to Territory alignment cannot be run.

Answer:

The user needs to check whether there are specific entities in Network where the Geo Subdivision values are missing and determine with which subscriptions these are loaded. These values are not automatically retrieved, as the records need to be re-synced to determine the value. Running a CS_import does not update all records. Only records changed in the Master Instance are updated. The User needs to re-sync the data (sync with master or reset the subscription state to force a full CS_import).

After performing the resync, the user should have all the Geo Subdivision values, as expected. 

Related Documentation:

 N/A

Thank you