Question:

Why is the Duration_vod__c field on a Call defaulting to 30 minutes if it is left blank when saving or submitting a Call?

Answer:

For Calls created online from the Account Detail page, the Duration_vod__c field defaults to 30 minutes if no value is added manually before saving or submitting the Call. 

For Calls created offline from the Account Detail page, the Duration_vod__c field remains blank when saving or submitting a Call, if it is not manually populated. 

For Calls created from My Schedule, online or offline, the Duration_vod__c field is populated with the duration created on the schedule. 

Related Documentation:

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