Question:
Why is the Address field not populated on a Call?
Answer:
One reason this can occur is because the Org is set up to use Call Location.
When Call Location is configured, a child Call is created to store the location (Business Account) the Call is recorded against.
Related Documentation:
CRM Help Documentation: Selecting the Call Location
Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.