What are the Supported Video Files and Video Comments in PromoMats?
Please note the list of Video Files Supported in the Help Documentation listed in the Related Documentation section.
Audio files are not a file type that is currently supported. Video files that are audio-only are also not supported. Vault typically does not support audio files. A workaround for this is to add a static picture or logo to the audio track to create a true video file.
Comments in a video are not shown as Annotations. Instead, they need to be entered as comments at the document level.
If the job is on the same version in which the comment is placed, the user is able to see comments under the video. If the document is a different version, the comments are accessed from the Version History by opening the version on which the comment is placed.
Vault Help Documentation: About Video Playback
Send us your feedback: We're always looking for feedback to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.