Overview:
When the end-user performs sync on iRep, the following error appears in the Error tab and stops the Calls from uploading:
Error: duplicate value found: {Field Name} duplicates value on record with id: XXXXXXXXXXXXXXX.
Root Cause:
There is a custom unique external Id field in Call.
By default, when creating a Call, all the custom fields are copied from the parent to the child Calls. Since it is a unique external Id, the copied value causes the duplicate error when iRep sync tries to upload the Call to Online.
Solution:
To correct the error, select one of the following workarounds:
- Take away Field Level Security (FLS) to the field from the end-user profile.
- Populate its value using a trigger.
- Add this field to the Attendee Specific Fields (--atf) section.
Related Documentation:
CRM Help Documentation: Attendee Target Filter
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