Video sound plays but no picture (video) is displayed. Videos work correctly in iOS 10.
UIWebView is not supported by iOS 11. Apple is moving to standardize video across all devices to use WKWebView.
Create content using WKWebView.
To enable WKWebView:
- Grant users Field Level Security (FLS) permission to the iOS_Viewer_vod field on the Key_Message_vod object.
- Select the WKWebView_vod picklist value on the iOS_Viewer_vod field. If the field is blank, the default viewer (UIWebView) is used.
Send us your feedback: We are always looking for feedback to help improve our Knowledge Base! Please let us know if this article is helpful or provide feedback on how we can improve your experience by clicking here.