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Error: Insufficient Privileges - When Navigating to a New Page in CRM

  • Updated

Overview:

Users receive an error in CRM Online when navigating to a new page: Insufficient Privileges.

Root Cause:

The page the user is navigating to is trying to open a Visualforce Page but does not have the Visualforce Page Access Enabled.

For example:

  1. The user receives an error while clicking the Capture Consent button from an Account. 
  2. The URL appears as: https://c.cs1.visual.force.com/apex/Consent_Capture_vod?...
  3. The Visualforce page that is being opened is after the /apex/...
  4. The user needs access to Consent_Capture_vod Visualforce page.

Solution:

Enable Visualforce Page Access to the page the user needs access to.

  1. Open the user profile.
  2. Navigate to: Setup --> Manage Users Profiles --> Select a profile --> Enabled Visualforce Page Access --> Edit.
  3. Enable the Specific Visualforce Page.

Related Documentation:

CRM Help Documentation: Visualforce Page Sections

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