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How is the Intersection of Territories Calculated in the Territory Field on Call Records in CRM?

  • Updated

Question:

How is the intersection of territories calculated in the Territory_vod field on the Call Report in CRM?

Answer:

Territory_vod field is on the Call page layout. It is a picklist where the values are intersections of the territories of the primary account of the call and the user's assigned territories.  

  • The user's assigned territories are considered to be the territory the user is assigned to and one territory below that in the hierarchy.
  • Territories that are two or more levels below are not considered to be a territory match.

Example:

An Account is assigned to territories: 101, 115, 117, 120

  • The User is assigned to territory: 101.
  • The Territory is one level below this: 115, 116.
  • Territories two levels below this: 117, 120, 125.
  • The possible intersections for the values in the Territory_vod field: 101 and 115.

Related Documentation:

CRM Help Documentation: Selecting a Territory

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