Some standard SFDC fields do not download to the mobile device in the same format as they appear Online.
For example, the standard SFDC ShippingAddress field on the Account object shows the address format incorrectly
- Offline displays as: 555 Road st.ColumbusOH43235
- Online displays as expected: 555 Road St., Columbus, OH 43235
Mobile CRM is designed to work mostly with Vertical On Demand (VOD) fields, and VOD fields which are meant to be used on page layouts to download offline should not be replaced with standard SFDC fields.
VOD fields should be used on the Page Layouts as not all SFDC standard fields are designed for mobile CRM.
Example: For Account Address, use fields from the Address_vod__c object such as: Address_line_2_vod__c.
Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.