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Why Are There Multiple Survey Responses From Different Users for One-time CRM Surveys?

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Question:

Multiple users are able to capture survey responses to the same survey target for one-time surveys. Why are there multiple Survey Responses from different Users for one-time CRM Surveys?

Answer:

There is no enforcement of the Question_Response_vod object (survey responses) at this time. If two users are able to work on the same survey target record at the same time or, there is an issue with survey data loading, multiple responses can occur.

This is expected behavior. The VMobile Object Configuration (VMOC) for the Survey_Target_vod object can filter based on the OwnerID of the survey target record so that only the owner of the record has access offline. To configure this, add the following text to the Where Clause of the VMOC:

  • WHERE OwnerId = @@VOD_SF_USER_ID@@

Related Documentation:

CRM Online Help: Components of Surveys

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