Question:
A user is not seeing the My Dashboard data that is expected in Online. Why is expected data not displaying correctly in the CRM Online Dashboard tab?
Answer:
If the dashboard data does not look as expected, check the following:
- Running user - View the dashboard from the perspective of the running user. What a user sees is based on that user's access rights. For dynamic dashboards, the user can only see what the user can access.
- Refresh Dashboard - If viewing old data, click Refresh to refresh the dashboard.
- Data sources - Verify that the data sources (reports, s-controls, or Visualforce pages) contain the information the user wants to be displayed in the dashboard components.
Related Documentation:
NA
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