Overview:
A Vault user is unable to download Vault source documents using the cart. However, the user has View Document and View Content Permissions.
Root Cause:
The Vault User does not have Download Source permission under the Sharing Settings for the Document.
Solution:
To change the settings:
- Navigate to Admin --> Configuration --> Document Lifecycles --> [Lifecycle].
- Click the States tab.
- Select the state the document is in.
- Click the Security Settings tab.
- Determine the Role the user is assigned in the document's current Lifecycle State.
- Click the Edit button.
- Enable the Download Source permission.
- Click Save.
The user should now have the permissions to download documents using the Cart for that Lifecycle State.
Related Documentation:
Vault Lifecycle Documentation: Defining Document Role Permissions (Security Setting)
Thank you