When a Domain Administrator user logs into Vault and clicks the Users and Groups tab, the inactive user's status appears as Active.
The Domain Administrator is looking at the Domain View, not the Current Vault View.
When on the Admin --> Users & Groups page, an Admin user can see if users are Active in the Domain, and what Vaults the users are Active in.
When first going to the Users & Groups page, it shows all of the users in the Domain and not the current Vault. If the user being viewed is Active in the Domain, they appear as Active here, even though they may not be Active in the current Vault.
To see if the user is Active in the current Vault, follow these steps:
- Click the Domain drop-down under Domain Users.
- Click Current Vault.
- Search for the affected user to see whether they are Active in the current vault.
Vault Help Documentation: Creating & Managing Users
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