The Veeva Product Support Communities are available to Veeva Customers to post simple product questions and receive quick responses to those questions. The customer must have a Veeva Support Portal Account in order to create posts in the Communities. Note: That same account is used to open tickets with Veeva Support. Before posting to the Veeva Product Community, please review the Veeva Product Community Guidelines.
We encourage our Veeva customers to take part in the Community. This is a great way for our customers to share information with other Veeva customers and get questions answered by Veeva staff. Active participation in product Communities helps ensure customer success.
There are four Product Communities for each our Veeva Products (Align, CRM, Network, and Vault):
- Product Suggestions
- Tips & Tricks
Veeva Staff Participation in the Community
Veeva Support Staff monitor and respond to Q&A or Tips & Tricks Communities posts. Product Managers and other Veeva staff respond to Product Suggestions and general questions. Release Managers post product specific updates on the Announcements Communities.
A text badge appears next to the Veeva staff name to indicate the role of the moderator within the Community.
Every attempt is made to respond to a Q&A post within 24 hours of the original posting and within 7 days for Product Suggestions posts.
A status of Answered is added next to each Community post once it is answered. This status update keeps our customers informed on each post in the Community. There are additional status messages that may appear on posts to notify customers if a post has a response: Under Consideration, Implemented, In Progress, and Answered.
If a customer likes or agrees with a post, please click on the vote counter icon:
to let us know. The up arrow represents a "like". The down arrow represents a "dislike". The results of clicking the icon appear in the votes display next to the title of the article. Your voting helps us improve the content or add more content of that type to the community.
Note: This information for the Product Communities is in effect as of Nov 4th, 2017 when the Support Portal UI was updated. Posts made before that date may not be updated with a response.