The Veeva Product Communities are available to Veeva Customers to post simple product questions and receive quick responses to those questions. The customer must have a Veeva Support Portal Account in order to create posts in the Communities. Note: That same account is used to open tickets with Veeva Support. Before posting to the Veeva Product Community, please review the Veeva Product Community Guidelines.
We encourage our Veeva customers to take part in the Community. This is a great way for our customers to share information with other Veeva customers and get questions answered by Veeva staff. Active participation in product Communities helps ensure customer success.
There are four Product Communities for each our Veeva Products (Align, CRM, Network, and Vault):
- Product Suggestions
- Tips & Tricks
Veeva Support Staff monitor and respond to Q&A or Tips & Tricks Communities posts. Product Managers and other Veeva staff respond to Product Suggestions and general questions. Release Managers post product specific updates on the Announcements Communities.
New! A text badge appears next to the Veeva staff name to indicate the role of the moderator within the Community.
Every attempt is made to respond to a Q&A post within 24 hours of the original posting and within 7 days for Product Suggestions posts.
A new status of Answered is added next to each Community post once it is answered. This status update keeps our customers informed on each post in the Community.
A status of In-Progress appears next to each Community post where an answer is being investigated. Planned or Not Planned are used to indicate Product Suggestion statuses for inclusion in future releases.
Note: This information for the Product Communities is in effect as of Nov 4th, 2017 when the Support Portal UI was updated. Posts made before that date may not be updated with a response.