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Why New Professional Button Does Not Trigger Data Change Request in Veeva CRM?

  • Updated

Question:

The user has a New Professional Button on the Business Account Page Layout which is related to a custom S-Control named New_Professional_vod. Why does this button not trigger the Data Change Request (DCR) process, but creates an Account locally in Veeva CRM instead?

Answer:

The New Professional button is not necessary on the Health Care Organization (HCO) page layout, and it does not work with DCRs. 

If the user wants to use DCRs (in Network mode or Decoupled mode), the New Professional button needs to be removed from the page layout. Creating new S-controls such as in My Accounts, currently does not work with DCRs.

Related Documentation:

CRM Online Help:

 

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