Overview:

The Vault System Administrator is unable to see any documents in Vault.

Root Cause:

The option Business Admin and System Admin access is governed by document sharing settings is selected. When this option is enabled, Vault applies these rules:

• Document access for Admins is based on assigned document roles and those roles’ permissions.
• Admins without explicit role-based permissions to a document (listed in Sharing Settings) cannot view the document.
• When viewing the document logs, Admins can only see the history for documents they have permissions to view.

Solution:

This is a one-way switch. An Admin cannot change this setting back but can create a Security Profile that grants the All Documents Read permission from the Vault Owner Actions section for the users who want an open security model.

1. Navigate to Admin --> Users & Groups --> Security Profiles.
2. Create a Security Profile and Permission Set.
3. Grant All Documents Read permission from the Vault Owner Actions section.

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Related Documentation:

Vault Help Documentation:

• About Strict Security Mode
• Managing Security Profiles & Permission Sets

Thank you