How to Opt-In to Veeva product system availability notifications for all products except Veeva Vault?
Customers can subscribe to receive system availability notifications for all Veeva Products on the Veeva Trust site. This includes the following types of notifications:
- Scheduled releases
- Maintenance releases that require downtime
- Unplanned downtime (outages)
- Service degradations
Vault customers can also subscribe to receive notifications for Veeva Vault through Vault itself. For instructions on how to subscribe to notifications for Veeva Vault, please refer to this Help Documentation page and this article.
A user can self-subscribe to Trust notifications by locating the environment POD and subscribing using a Text Message or Email on the Veeva Trust Site.
Note: A Point of Delivery (POD) is called a component on the Veeva Trust site.
Quickly subscribe to all notifications (informational, degradation, outage, etc) by following these steps:
Create a subscription account and specify which notifications to receive by following these steps:
The user receives an email with a password to create an account and can then log in and manage subscriptions at any time. The email is sent from email@example.com:
If the user does not receive the email within 5 minutes, please check the spam folder. The user receives a link to the Release Notes if the system availability is related to planned downtime for a Veeva release.
If the user does not have an Account or the user is unsubscribed and would like to re-subscribe, follow the steps above. If the user has a subscriber Account and forgot a password, use the forgot password link on the login page.
To locate a POD, visit the following resources: