The user clicks on a link within a field with a DataType set to Formula in iRep. It is using the HYPERLINK Operator with the Online_Tab_URL Veeva Message configured to use Safari. The link opens using the embedded browser.
Fields with a DataType set to Formula with the Hyperlink Operator is designed to use the embedded browser.
There are two options for resolving the issue:
- Use the embedded browser
- Change the DataType of the field to URL
CRM Help Documentation: