Overview:
CRM Ohio TDDD License is allowing sampling against an invalid license.
Root Cause:
CRM Ohio TDDD License Validation check uses Samples State Settings object to validate against the Health Care Organization's (HCO's) State Address Record. This object is missing in the Offline database. The license could also be exempt.
Solution:
- Activate the Samples State Setting Object Vmobile Object Configuration (VMOC) for the Offline platform.
- Clear the Veeva Cache then sync.
- Be sure to check the license for the address that it is not exempt.
Related Documentation:
CRM Help Documentation: State Distributor Licensing
Thank you