Question:
My PDF document has links that work outside of CLM. Why am I unable to click them inside of iRep?
Answer:
The link URL needs to be defined as a hyperlink and not as plain text.
Many PDF readers create URL links from text for viewing purposes. If using Adobe Acrobat to view the PDF, do the following:
- Navigate to: Edit --> Preferences --> General.
- Disable the Create links from URLs option.
This helps to identify if the base document has a link defined instead of text.
It is also recommended that the iOS_Viewer_vod__c field on the Key_Message_vod__c object be set to WKWebView_vod for PDF key messages. The WKWebView resolves a number of PDF rendering issues.
Related Documentation:
CRM Online Help: Configuration - Advanced Player Configuration
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