Overview:
The Create button is grayed out in Vault Sandbox when creating a study site, but the button is still functional.
Root Cause:
Sandbox Vaults have soft limits on things such as: sites and users in comparison with a Production Vault. Although Vault licensing shows a license for 10 sites, it does not block from adding more sites in a Sandbox environment, for testing purposes.
Once the license limit is reached in a Production Vault, a user is not able to add more until that license is updated to allow more sites.
Solution:
Related Documentation:
N/ASend us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.
Thank you