Overview:

A user creates calls and Detail Products assigned to Detail Groups. Products and Detail Groups are set correctly for the user through My Setup. The user experiences the following behavior:

Scenario A: User creates a call, Detail Products assigned to Detail Groups, and submits the call. The Detail Group is stamped correctly on the Call record.

Scenario B: User creates a call, Detail Products assigned to Detail Groups, and saves the call. The user returns to the saved call record and edits it. Products are reset to the Common Detail Group.

• The user does not select the Detail Group again and submits the call. The Detail Group name is not stamped, Products are detailed in the Common Detail Group.
• The user selects the Detail Group again and submits the call. The Detail Group is stamped correctly on the Call record. 

Root Cause:

This is expected behavior if the user does not have Field-Level Security (FLS) access to the Detail_Group_vod__c field on object Call2_Detail_vod__c. To stamp the Detail Groups on call records correctly, FLS access needs to be granted.

Solution:

Thank you