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Why Does an HTML File Fail to Render When Classified as an Email Fragment Document Type in Vault?

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Question:

Why does an HTML file fail to render when classified as an Email Fragment document type in Vault?

Answer:

The Email Fragment document type is expecting a partial HTML file, not a complete HTML file.  The Email Fragment must be a partial HTML File enclosed in <tr> HTML tags.

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The Email Fragment cannot be a complete HTML file (including <html>, <head>, <body>, etc) or the document fails to render in Vault.  To fix this issue, the extra HTML tags must be removed so that the Email Fragment is only enclosed by <tr> tags.

Related Documentation:

CRM Help Documentation:

Vault Help Documentation:

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