Why is text missing in the Viewable Rendition but viewable in Source Document?
Microsoft Word has a Font Effect feature called Hidden Text. If this is enabled in Microsoft Word and users have text formatted as hidden text on the source file, when the document is uploaded to Vault, the hidden text will not be visible in the viewable rendition nor the document viewer. One option to resolve this issue:
- Open the source file
- Select the hidden text
- Right-click and choose Font from the menu
- Unselect the Hidden option under Effects and save the document
- Re-upload the document.
Vault Help Documentation: About Auto-Generated Viewable Renditions