Overview:
Reassign task action is one of the Active Workflow Actions that can replace the task owner for a single task on the workflow timeline view. However, the task owner can not see this active workflow actions option to perform reassign the task.
Root Cause:
Atomic Security is enabled which requires respect for the Atomic Security on Active Workflow Actions. In this case, the Reassign action's State Behavior is hide.
Solution:
To solve this issue requires a system admin to follow the steps below to set up Atomic Security on active workflow actions:
- Navigate to Admin > Configuration > Object Lifecycles. Click into a lifecycle and then into an individual state.
- From the Atomic Security: Actions section, click Edit.
- Select Execute from the State Behavior picklist to apply the security setting to the Reassign action.
- Optional: Click + Role Override to add an Expected Role to override the state behavior if the requirement is not to change the State Behavior.
Related Documentation:
Vault Help Documentation: Configuring Atomic Security for Objects