Question:

How to fix the error veeva.zendesk.com refused to connect when trying to reset a password for the Support Portal?

Answer:

The error veeva.zendesk.com refused to connect comes from privacy settings blocking third-party cookies in the Users' browser. Zendesk uses third-party cookies and, if they are blocked, the site does not work and displays the following error message: 

To correct this issue, be sure the browser allows third-party cookies, at least from Zendesk. 

Please, refer to the below articles to see how to allow third-party cookies in different browsers:

• How to Allow Third Party Cookies in Google Chrome?
• How to Allow Third Party Cookies in Safari?
• How to Allow Third Party Cookies in Mozilla Firefox?
• How to Allow Third Party Cookies in Microsoft Edge?
• How to Allow Third Party Cookies in Internet Explorer?

Related Documentation:

Vault Help Documentation: N/A