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Error: Invalid Authenticity Token Error - When Logging in to the Support Portal?

  • Updated

Question:

How to fix the Invalid Authenticity Token error when logging in to the Support Portal?

Answer:

Zendesk uses third-party cookies to manage authentication. If they are blocked, users are not able to log in.

When users attempt to log in to the Support Portal but their browser is blocking third-party cookies, the following error message appears:

invalid_authenticity_token_articleeee.png

Users can allow 3ʳᵈ party cookies for specific sites in Google Chrome by following the steps below:

  1. Go to the Support Portal site.
  2. Click on the eye icon in the address bar.

    Desktop-screenshot.jpg
  3. Click on Site not working?

    art5.png

  4. Click on the Allow cookies blue button.

    art6.png
Please, refer to the below articles to see how to allow third-party cookies in different browsers:

Related Documentation:

Vault Help Documentation: N/A   

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