Question:

When recording Opt Out, users prompted for a Consent Signature. How can this requirement be dropped?

Answer:

The following steps should be taken to prevent this requirement:

1. Grant FLS access to the field Signature_Required_On_Opt_Out_vod to the Consent admin and the end-user.
2. Ensure that Signature_Required_On_Opt_Out_vod is unchecked on the Consent Header record.
3. Clear the Veeva Cache and perform a database refresh on the offline device.

This will allow Signature/Paper Consent ID on opting in, but not when opting out.

Related Documentation:

CRM Help Documentation: Requiring Signatures on Opt-Out