Why does a Vault Document Fail to Render?
- Is the document type listed in the Supported File Format list for Vault?
- Is the document a Microsoft Office file that contains macros? Vault currently does not support these files and does not create a viewable rendition.
- Is the document digitally-signed or password-protected?
- Is there hidden text or broken images that need to be removed?
- Is the source file corrupted?
- Can the document be opened locally without any errors?
- Is the document a PDF that uses Extension levels? View the How to Re-Save Without Adobe Extension Level article for more information. Vault does not support Extension Levels on PDF documents.
If all of the above have been checked and the document still fails to render, open a ticket with Veeva Support to initiate further troubleshooting.
Vault Help Documentation:
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