Question:
Why does a Vault Document Fail to Render?
Answer:
A document may not be in the correct format or changes can be fixed locally. A document can fail to render for many reasons, but here are some things to check before logging a Support ticket:
If all of the above have been checked and the document still fails to render, open a ticket with Veeva Support to initiate further troubleshooting.
- Is the document type listed in the Supported File Format list for Vault?
- Is the document a Microsoft Office file that contains macros? Vault currently does not support these files and does not create a viewable rendition.
- Is the document digitally-signed or password-protected?
- Is there hidden text or broken images that need to be removed?
- Is the source file corrupted?
- Can the document be opened locally without any errors?
- Is the document a PDF that uses Extension levels? View the How to Re-Save Without Adobe Extension Level article for more information. Vault does not support Extension Levels on PDF documents.
If all of the above have been checked and the document still fails to render, open a ticket with Veeva Support to initiate further troubleshooting.
Related Documentation:
Vault Help Documentation:
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