Overview:
Many customers like to use Safari for the Go Online functionality instead of the iRep embedded browser.
Root Cause:
A Veeva Message needs to be configured.
Solution:
- Navigate to the Veeva Messages tab (this may be labeled as VoD Messages in select orgs).
- Locate the Online_Tab_URL Veeva Message.
- Select Edit.
- Append SAFARI: to the text field (i.e SAFARI:/home/home.jsp).
- Click Save.
Note: CRM for iPad does not support passing credentials or other form data to external websites. If a customer wishes to create a custom landing page or dashboard, Veeva recommends creating a Visualforce page within their org and setting the URL to point to that page. The Visualforce page can include links to the company intranet or other sites.
Related Documentation:
CRM Help Documentation: Go Online
Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.
Thank you