Question:

The New button is removed from the related list on a page layout in Salesforce.  The button appears in the Offline application. How can the New Button be disabled in related lists in CRM Offline? 

Answer:

The DISABLE_RELATED_LIST_NEW_BUTTON setting needs to be configured:

1. Navigate to the Veeva Message called DISABLE_RELATED_LIST_NEW_BUTTON.
2. The Text field needs to be updated with a list of specific Record Types and parent objects.
3. The New button is disabled.
4. Format: ParentObject:recordtype(untranslated recordtype label):ChildObject;; 

Example : Account:Professional_vod|Hospital:Address_vod__c;;

NOTE: This feature only works for Account Object Related lists. 

Related Documentation:

CRM Help Documentation: Disabling the + Sign (to Prevent Adding Addresses)