The YTD Call field on the Territory Specific Field (TSF) object does not automatically reset at the beginning of a new year in CRM.
This is working as designed. The TSF object is maintained by triggers. Therefore, the values do not automatically reset each year.
Several options are available for zeroing out the YTD Call field:
- Use Dataloader to reset the field to 0.
- Create an Apex job to reset the field at the beginning of each year.
- The YTD Call field automatically updates for Accounts when a Call from the new year is added.
CRM Help Documentation: Working with Territory Fields