Question:

How to Receive a Reset Password Link email in Veeva Network?

Answer:

There are a couple of factors that contribute to not finding the Reset Password email:

• Check the mail SPAM folder to ensure that the email did not get caught in that filter. These emails have a tendency to fall into that category.
• If the email is in the SPAM folder, be sure to add: network-emails@veevanetwork.com to the approved sender list. 
• Ensure the email is associated with the Network User Account. Confirm this by a user with Administrative privileges.

If none of these options corrects the problem, please open a ticket with Veeva Support. Include the details of the preliminary investigation in the ticket.

Related Documentation:

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