A user cannot access Vault due to exceeding the maximum number of login attempts.
The user has exceeded the maximum login attempts with an incorrect password.
- Click the Forgot Password link on the login page.
- At the prompt, enter the username. A password reset email is sent to the address the user listed in Vault.
- Follow the directions in the email on resetting the password.
Please note that Administrators and Vault Support are not able to unlock accounts. This is done by the user with the Forgot Password link.
Vault Help Documentation: Vault User Help
Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.