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Cannot Change Default Picklist Value for Delivery_Method_vod_c in CRM

  • Updated

Overview:

Setting a default value on the Delivery_Method_vod__c picklist does not work.  When creating a Medical Inquiry record this field is not defaulting to the value selected on the picklist.

Root Cause:

Record type picklist definitions override object-level picklist definitions.

Solution:

Change the default picklist values for the appropriate record type. The default values specified on the record type are enforced over the standard field default values.

Related Documentation:

CRM KB Article: Is it Possible to Set a Default Picklist Value for a Specific Record Type in CRM?

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