Why is the Schedule Call Button Not Visible on the CRM My Accounts Page?
The Schedule Call button is not visible because the translation of the My Schedule web tab is different from the text of the My Calls Veeva Message.
To check the Veeva Message translation, please follow the below steps:
Open the Veeva Message Tab.
Search for My Calls.
Enable the translation for the language in question.
To Check the My Schedule Web Tab translation, please follow the below steps:
In Setup, navigate to: Translation Workbench --> Translate.
Select the language in question and Web Tab as the setup component in the filtering criteria.
Check the translation for the language in question.
Matching the translation and the text of the message should solve the problem.
Clear Veeva cache after the change is made.
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