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How to View Expired or Historic CRM Multichannel Consent Records Offline?

  • Updated

Question:

How to View Expired or Historic CRM Multichannel Consent Records Offline?

Answer:

Users can view the current value of channels Consent Summary from the Capture Consent of the Account. Users cannot view expired Multichannel Consent records offline. This is a current limitation. They can access the records online through the Multichannel Consent tab if needed. 

Related Documentation:

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