Overview:
An account becomes inactive or no longer is needed in the Territory. There is no way to process Zip to Terr that would remove or move one account.
Root Cause:
Zip to Terr cannot remove territories. It can only add or replace territories.
Solution:
A deactivated Territory can be assigned to an Account.
The territory can be removed manually.
- Remove the value for the Territory_vod field of the Account.
- Enable the Exclude from Terr Assignment in Account to prevent it from being reassigned.
Related Documentation:
N/A
Thank you