When composing an Approved Email, the Preview button is missing from the CRM Approved Email Page.
This is expected behavior if conditions are not met.
When composing Approved Emails, the Preview button only displays when the template includes at least one of the following:
- A Picklist token
- A free text field
- A rich text field
- A placeholder for email fragments
CRM Help Documentation: Composing Approved Emails
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