Question:

How to Setup CRM Approved Email with Opt-In Disabled?

Answer:

Standard approved email setup has two options for Approved Email Opt-in: Required or Not Required. There is not a Disabled option for Opt-in.

The standard configuration of Approved Email requires users to have Create, Read, and Edit access to the Multichannel_Consent_vod object. There is no Custom Setting that disables this functionality.

However, Veeva supports removing Create and Edit user access to the Multichannel_Consent_vod object.  This is the only way to disable the Email Opt-in option all together for Approved Email. The Approved Email Opt-In Setting should not be set as Required if using this configuration.

Related Documentation:

CRM Help Documentation: 

• Capturing Approved Email Opt-In Consent (Classic Consent)
• Capturing Consent for Approved Email (Consent Capture)

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