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Error: Invalid Data. Integration is not properly configured, please contact your administrator - When Publishing a Survey in Online CRM

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Overview:

Survey Admin gets Error: Invalid Data. Integration is not properly configured, please contact your administrator - when publishing a Survey on Online CRM.

Root Cause:

Survey_Publish_Apex_vod is set as 1 or Territories_vod__c field is placed on the survey page, which requires the Multichannel engine to publish it. 

Solution:

To use the Multichannel engine (MC Engine) instead of a Salesforce.com (SFDC) Job:
  1. Survey_Publish_Apex_vod Veeva Setting is set as 1.
  2. Provide an admin user access to the Survey Administration tab.
  3. Enter and validate the integration user’s credentials.
  4. The integration user is used to write back data to the SFDC database after a Survey is published.
  5. Grant the integration user edit permission to the Survey_vod, Survey_Target_vod, and the Survey_Question_vod objects.
 
If Survey_Publish_Apex_vod is blank, then be sure to use Territory_vod instead of Territories_vod.
 

Related Documentation:

CRM Help Documentation: Publishing a Survey

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