Question:

How does the VInsights Average Call Per Day Calculation report calculate for CRM Online?

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Answer:

The calculation of Average Calls Per Day Calculation report is based on the following criteria:

• The current calculation for the selected time frame is hard-coded as 5 for work weekdays and 8 for WORK_HOURS
• The WORK_HOURS setting describes the number of hours in the work days
• Time Off Territory (TOT) records are included in the calculation
• The calculation for the selected time frame include:

Calculations:

• • AVAIL_HOURS = # users assigned to selected territory and sub-territories x WORK_HOURS x 5
  • TOTAL_HOURS_WORKED = AVAIL_HOURS - total TOT for selected territory and sub-territories
  • TOTAL_DAYS_WORKED = TOTAL_HOURS_WORKED / WORK_HOURS
  • AVERAGE_CALLS_PER_DAY = # Calls made in selected territory and sub-territories / TOTAL_DAYS_WORKED

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