The user can view but cannot open the Medical Event on iRep. Online is working properly.
An error is written to the Activity Log: Cannot load call. You do not have access to the associated Account.
One reason for the error is the VMobile Object Configuration (VMOC) is preventing related accounts from being downloaded to iRep. iRep performs the security checking more strictly than Online.
CRM Help Documentation: Using VMobile Object Configurations
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