Question:

Why is the last modified date changed for submitted Calls in Veeva CRM?  Submitted Calls are appearing as updated but the user did not update the submitted Calls.

Answer:

Updates to the Account associated with the Call trigger a change in the last modified date of the Calls associated with that Account.

One common cause is that the original Account on the Call is Merged.

• When an Account merge occurs, there is an entry written to the Account Merge History object which can be used to identify if the Account is merged.
• Merging Accounts updates the Losing Account on the Call to Winning Account. When this occurs, the related Account Calls are auto-updated by Salesforce with the following fields:
  • Account_vod__c
  • LastModifiedById
  • LastModifiedDate
  • SystemModstamp

Related Documentation:

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