Overview:

When taking action from the Suggestion on iRep, an error occurs:  Error: {n} Call Objective/s failed to create successfully. The user does not have permission to update or create records for object Call Objective.

Root Cause:

The error occurs because the value of the Call Objective CLM ID on the Suggestion does not match the value of Presentation ID on the CLM Presentation.

When the error occurs, check the following:

• The user has Create permission for the Call Objective object
• When Record Type Name on the Suggestion is Call_Objective_vod, check if the Call Objective Record Type is Suggestion_vod or CLM
• When the Call Objective CLM ID on the Suggestion is populated, check if it matches the Presentation ID on CLM Presentation object

Solution:

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